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First Name		Last Name
Email		Company

New Password		Retype Password

Job Title
Address1
Address2
City		U.S. State
Zip Code		Intl. Postal Code
Country		Intl. Province/State
Phone Number		Mobile Number

Create a Support Portal Account

Create a Spectra Logic Technical Support account to gain access to firmware downloads, knowledge base content, and management of support incidents and equipment details.

Member InformationEquipment Information

*Member Type	If you are both a service provider and a reseller, please choose service provider.
*Email		*Email Verification
*First Name		*Last Name
Job Title		*Company
*Address
Address2		*City
U.S. State		Zip Code
Intl. Province/State		Intl. Postal Code
*Country
Phone		Mobile

* indicates required field

Check here if the product is located at the same address you provided for member information.
Customer Number		*Serial Number
Shipping address of serial number
*Address
Address2		*City
U.S. State		Zip Code
Intl. Province/State		Intl. Postal Code
*Country




Forgot your serial number and/or customer number? Contact Support
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User Registration Agreement

1. ACCEPTANCE OF TERMS OF USE FOR THIS WEBSITE By accessing the Spectra Logic Technical Support online system, you agree to all of the following terms and conditions relating to use of such system. If you do not fully agree, you must discontinue viewing and use of the system. The information within this Spectra Logic Technical Support online system is intended to be viewed and used only by registered users authorized by Spectra Logic Corporation. Access is only granted to customers who hold a service agreement and/or are authorized service providers. You may not disclose your user name and password to others. You may not continue to use your account if you are no longer responsible for the activities for which this account was authorized. Use of the information within the system is at the user's risk. The information communicated as part of this system, including the username and password that you provide, is subject to the same restrictions of use and provisions requiring confidentiality described in your service agreement with Spectra Logic.
2. YOUR OBLIGATIONS AND CONDUCT In consideration of Your use of the Website, You agree to: (a) provide accurate, current, and complete information about You as may be prompted by a registration form on the Website (the "Registration Data"); (b) maintain the security of your password and identification; (c) maintain and promptly update the Registration Data, and any information You provide to Spectra Logic, and to keep it accurate, current and complete; and (d) accept all risks of unauthorized access to information and Registration Data. You have sole responsibility for adequate protection and backup of data and/or equipment used in connection with the Website. You are entirely responsible for all Content that you upload, post or otherwise transmit via the Website. You agree not to upload, post or otherwise transmit via the Website Content that: (a) is inaccurate, harmful, obscene, pornographic, defamatory, racist, violent, offensive, harassing, or otherwise objectionable to Spectra Logic or other users of the Website; (b) includes unauthorized disclosure of personal information; or (c) violates or infringes anyone's intellectual property rights. You agree not to upload, post, or otherwise transmit materials which contain software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment. Spectra Logic reserves the right to edit or remove Content that violates these Terms or that contains third-party commercial advertisements. You agree that You will not use the Website to: (a) transmit spam, bulk or unsolicited communications; (b) pretend to be Spectra Logic or someone else, or spoof Spectra Logics's or someone else's identity; (c) forge headers or otherwise manipulate identifiers (including URLs) in order to disguise the origin of any Content transmitted through the Services; (d) misrepresent your affiliation with a person or entity; (e) disrupt the normal flow of dialogue or otherwise act in a manner that negatively affects other users' ability to use the Website; (f) engage in activities that would violate any fiduciary relationship, any applicable local, state, national or international law, or any regulations having the force of law, including but not limited to attempting to compromise the security of any networked account or site, operating an illegal lottery or gambling operation, stalking, or making threats of harm; or (g) collect or store personal data about other users unless specifically authorized by such users.
3. NOTICES; MODIFICATION AND TERMINATION OF SERVICES; AMENDMENT OF TERMS Spectra Logic may provide notice to You via email, regular mail, or posting notices or links to notices on the Website. Spectra Logic reserves the right at any time to modify, suspend or terminate the Services (or any part thereof), and/or Your use of or access to them, with or without notice. Spectra Logic may also delete, or bar access to or use of, all related Information and files. Spectra Logic will not be liable to You or any third-party for any modification, suspension, or termination of the Services, or loss of related information. Spectra Logic may amend these Terms at any time by posting the amended terms on this Website.
4. PRIVACY STATEMENT Spectra Logic respects your right to privacy. This Privacy Policy explains what information Spectra Logic collects from you online and how we use it. Please review this policy so that you understand how we manage the information we collect. Spectra Logic only asks for specific types of personally identifiable information on our Web site. You may always choose not to provide such personally identifiable information; however, this may limit our ability to provide you with a specific service or particular content. For example, there are areas on our site which are only accessible by registering. There are a variety of forms you may choose to complete in order to contact Spectra Logic or to make online purchases. We may also have forms for participating in promotional offers or to participate in a mailing list. In order to participate in any of these, you will be asked for personally identifiable information such as name and address, phone numbers, interests, and more. Information gathered on the Internet including personal information or information about your business transactions with Spectra Logic will not be disclosed to outside organizations for use in marketing or solicitation. We will use this information to respond to your comment, or to send you the information you requested. In addition, we may use the information to contact you with additional news about our company and services, or other services we think may be of interest to you. In some instances, we rely on our channel partners to fulfill product and information requests, and to provide customers and prospective customers with information about Spectra Logic and its products. To do this, we may pass your information to them for that purpose only, and they are prohibited from using that information for any other purpose. We may disclose your information when responding to subpoenas, court orders, government inquiries or legal processes, when establishing or exercising our legal rights or defending against legal claims, when performing contracts with you, or in other circumstances permitted or required under applicable law. We may collect and possibly share your information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms and conditions posted on our Web sites, or as otherwise required by law.
5. LINKS TO THIRD PARTY SITE. Spectra Logic provides links to third party web sites for your convenience. Spectra Logic does not assume any responsibility for the (i) content of, (ii) technology implemented by, or (iii) privacy practices of third party sites and all use is at your own risk. You should review the privacy policy and terms of use for each third party site and confirm they are acceptable prior to registration on or use of the site. Links to third party sites do not imply endorsement of the sites by Spectra Logic.
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Request to Open a Support Incident

Email Us:

support@spectralogic.com

Deutsch sprechende Kunden:

spectralogic@stortrec.de

Call us:

U.S. and Canada:
  1.800.227.4637

Mexico, Central/South America,
Asia, Australia, New Zealand,
Africa, Middle East:
  1.303.449.0160

Europe:
   44 (0) 870.112.2185

  Deutsch sprechende Kunden:
   49 (0) 6028.9796.507

Note: 24x7 telephone assistance requires an active 24x7
maintenance contract with
SpectraLogic.

More contact info..

Manage Your Profile


First Name		Last Name
Email		Company

New Password		Retype Password

Job Title
Address1
Address2
City		U.S. State
Zip Code		Intl. Postal Code
Country		Intl. Province/State
Phone Number		Mobile Number