Resolving Configuration Issues

This section provides information about potential configuration issues you may encounter.

Issue	Cause
Active directory users get access denied errors even though Allow any Active Directory user to restore is enabled (see Configure Active Directory).	The StorCycle solution uses whatever domain is configured on the server, including multiple/trusted domains, to access a DNS (Domain Name System) to resolve UNC (Universal Naming Convention) paths over the domain, and uses Active Directory to verify restore only users are valid on the domain. Configure the domain(s) on the server as needed.
The StorCycle solution does not send email restore requests to the Administrator or messages to users as configured.	§ SMTP must be configured for the StorCycle solution to send emails. See Configure SMTP. § To use the Send Request to Administrator HTML links, an email address must be configured for the Administrator user.
Changing the method used to determine the file age does not update scan data.	Changing this setting only affects future scans. You should rescan storage locations after making the change to update values in the database.
The session timed out in the middle of a task after extending the session timeout.	Changing the session timeout value does not extend the current session. The new session timeout setting takes effect the next time you login. Note: The User Interface timeout does not affect any jobs that are running.
If you install the StorCycle solution in one directory, remove it, and then install it in another directory, the program fails to run.	Uninstall the StorCycle solution, delete the ssc.yml file in the C:\ProgramData\Spectra Logic Corporation\Spectra StorCycle\config directory and re-install the StorCycle solution in the new directory.
After five unsuccessful login attempts, a local user is locked out.	Contact Spectra Logic Technical Support for assistance in resetting your password (see Contacting Spectra Logic).
The StorCycle user interface displays blank pages or tables.	This can be caused by the MongoDB service not running. To start the MongoDB service, do the following: 1. Use the keyboard shortcut Windows logo key+R to open the Run window. 2. In the Open: field enter control admintools and click OK. The Administrative Tools dialog box displays. 3. Select Services, The Services dialog box displays. 4. Locate the MongoDB service. If it is not running, right-click it and select Start.
The StorCycle solution does not have access to all of the shares on the server.	The user running the StorCycle service must be able to access and have permission to read and write on all of the storage locations in the StorCycle environment. See Configure the User Account for details.

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