1 In the United States, the Spectra-observed public holidays are New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Friday following Thanksgiving Day, and Christmas Day.
2 Parts shipping outside of EU countries, Norway, Switzerland and continental United States may be subject to transit time and/or regulatory delays.
3 The cut off time to ship parts to EU countries plus Norway and Switzerland is 14:30 central European time. Outside of these regions parts may be sourced locally and delivered to Customer's site by local Spectra-authorized field service representative.
Secure sites must have an on site service contract.
All service levels may not be available in all regions. Customer must be within a 50 mile radius of a Spectra-approved partner service center for on site service level response times.
For further details on the terms and conditions of the provision of service please review the Master Services Agreement.
Spectra's technical support organization is staffed 24x7. Open a support incident through the support portal or, for urgent issues, call us!
U.S. and Canada: 1.800.227.4637 or 303.449.0160
Europe: 44 (0) 870.112.2185
Deutschland: 49 (0) 6028.9796.507
Mexico, Central/South America, Asia, New Zealand, Africa, Middle East: 1.303.449.0160
Contact information for all countries
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