RMA Information
Return Shipments
Follow the procedure below to return a library or component to Spectra Logic.
- Please package the faulty library component in the original carton in which it was shipped, utilizing the packing materials provided to prevent damage during shipment.
- Warning: Severe damage can occur if the product is not packaged correctly in its original box with the original packing materials. Replacement packaging material may be provided by request if original packaging has been discarded. Ask your Spectra Logic Sales Representative for details (additional charges may apply). You may be invoiced if equipment returns damaged due to incorrect shipping.
- Please place the prepaid FedEx shipping label onto the sealed box with the return item, utilizing the return packaging provided. If you do not have a return shipping label, please contact the Spectra Returns email alias at spectrareturns@spectralogic.com, including the incident number if possible, and assistance will be provided.
Ship the package to:
Spectra Logic Corporation
ATTN: {RMA Number}
6101 Lookout Road
Boulder CO 80301-3580
Important Return Information
(Per the Spectra Logic Master Service Agreement)
Customer is responsible for shipping the malfunctioning equipment and/or temporary equipment to Spectra within five business days of receiving the replacement equipment. If Customer does not return the replacement equipment or the malfunctioning equipment within the above time frame, Customer will immediately be liable for the full cost of said equipment, and all associated charges including but not limited to shipping, customs, duties and taxes that apply to the recovery of the equipment. If Customer does not pay the invoice nor return the malfunctioning or replacement equipment, and such non-payment continues for 10 business days after written notice, Spectra reserves the right to without limitation cancel the Customer’s Service to recover the cost of the unreturned equipment.
If you have any questions regarding this process, please contact us at spectrareturns@spectralogic.com.