Can your business afford to be down for hours? No matter how reliable your IT infrastructure is, it is possible that you might be impacted by a hardware failure. Especially when response times are critical, recovery can be a drawn out experience. During normal service cycles downtime can have serious business consequences. To meet the needs of your demanding environment, your enterprise requires a service solution that minimizes downtime.
Assisted Self Maintenance (ASM)
Levels of Support by Product
Spectra Logic provides added value with two different levels of Assisted Self Maintenance for most types of products—ASM Basic and ASM Gold. ASM Gold provides you with the ability to change library robotics and the robotic control module, and ASM Basic does not. Below is a complete list of stocked parts for products with ASM capabilities.
|T50e – Basic||x||x|
|T50e – Gold||x||x||x||x|
|T120 – Basic||x||x|
|T120 – Gold||x||x||x||x|
|T200/380/680 – Basic||x||x|
|T200/380/680 – Gold||x||x||x||x|
|T950 – Basic||x||x|
|T950 – Gold||x||x||x||x|
|TFinity – Basic||x||x|
|TFinity – Gold||x||x||x||x|
|TFinity EE – Basic||x||x|
|TFinity EE – Gold||x||x||x||x|
1. Drives are stocked per drive type used in the library at a quantity of 1 per 24 (min. 1) for each drive type.
2. Library Control Module/Robotics Control Module