Support Portal Banner Mockups - BlackPearl
Support Portal Banner mockups - BlackPearl 2

Using the Support Portal

Visit this document to learn how to navigate through the Spectra support portal.



Software & Drivers

Visit this section for currently released software and firmware versions for our products. To download any of these software or firmware package files, sign in to your Support portal account or you can create an account if you haven’t done so already

Knowledge Base

Sign up for a Spectra® support portal account for access to our Knowledge Base. Learn about the latest software releases, find answers to your questions, and learn how to get the most out of your Spectra Logic products.


User guides and compatibility matrices for our products are available in the Documentation section. Once you are logged into the portal, you'll also have access to release notes, service procedure documentation, and the SpectraGuard support blog.

Support Contact Info

Spectra's technical support organization is staffed 24x7. Open a support incident through the support portal or, for urgent issues, call us!

Escalation Guidelines PDF

U.S. and Canada: 1.800.227.4637 or 303.449.0160

Europe: 44 (0) 870.112.2185

Deutschland: 49 (0) 6028.9796.507

Australia: 1.800.452.137 or 1.303.449.0160

Mexico, Central/South America, Asia, New Zealand, Africa, Middle East: 1.303.449.0160

Contact information for all countries

Note: 24x7 telephone assistance requires an active 24x7 maintenance contract with Spectra Logic. All customer under Basic level support should contact the U.S. and Canada number.