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Services and Contracts

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Use the links below to learn more about the services that are offered through Spectra's Support and Professional Services organizations, or to find out more about our service levels.

For more information, visit:

  • SpectraGuard Support Offerings

    • Spectra's service offerings range from Next Business Day (for customer who can wait over weekends and holidays for assistance), up to Four Hour Onsite service that provides 24x7 coverage, 365 days a year, with a qualified field engineer available for dispatch if onsite service is required. Learn about all of our service offerings here.

  • Professional Services

    • For over 30 years, Spectra's Professional Services team has been helping our customers get the most out of their storage investment. From needs assessment to system architecture and implementation, Professional Services brings knowledge and professionalism to every phase of a project..

  • Product Relocation

    • Whether you're relocating a product across your campus or across the globe, it's important to have the right materials and know-how to ensure the project's success. Learn how moving a product can impact your warranty and service availability, and how Spectra Logic can help.

  • RMA Information

    • This page contains instructions on how to return a defective component to Spectra Logic. You must contact Spectra Logic to obtain a Return Material Authorization (RMA) number prior to returning anything.

  • Media Guarantee

    • Spectra's Certified Media Lifetime Guarantee warrants your Spectra tapes to be free from defects in materials and workmanship for the life of the media. See this section for full warranty details.

  • Storage Crisis Lifeline

    • Storage Crisis Lifeline ensures that you can quickly recover from a natural disaster that has affected your Spectra Logic products.

  • Warranty Statement

    • Find information about warranty coverage for each of Spectra's products.

  • Master Services Agreement

    • Looking for the fine print? You can find it here, in our Master Services Agreement.

  • End User License Agreement

    • Find information on our EULA.

  • Disk Systems Supportable Lifespan Policy

    • All Spectra disk systems have a set length of time a support contract will be offered on the unit based on the contract start date.