Follow the procedure below to return a library or component to Spectra Logic.
Ship the package to:
Spectra Logic Corporation
ATTN: {RMA Number}
6101 Lookout Road
Boulder CO 80301-3580
Important: You must return the library or component within seven (7) days to avoid being invoiced for it.
Spectra Logic will arrange return shipment when a request is made to International Shipping (see the contact information below).
E-mail: | intlreturns@spectralogic.com |
Fax: | 303.989.8844 |
Mail: | Spectra Logic International Returns 6285 Lookout Road Boulder CO 80301-3580 |
If you have any questions regarding this process please call the RMA Administrator at 303-449-0160
Under any warranty or service level: if Spectra Logic forwards to the customer a library or part to replace a malfunctioning library or part, the customer will return the malfunctioning unit or part to Spectra Logic (using the RMA number provided) within seven days of receipt of the replacement library or part. If the customer does not return the malfunctioning library or part within seven days (F.O.B. destination), the customer will pay for the unit or part at the then-applicable list price and upon receipt of invoice from Spectra Logic.
If the customer does not pay as provided herein and such non-payment continues for 10 days after written notice, Spectra Logic may unilaterally void the warranty and pursue all available remedies.
If you have any questions regarding this process, please contact us at 1.800.227.4637