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SpectraGuard Support Offerings for BlackPearl Platforms

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SpectraGuard Basic

For organizations requiring an economical solution and are comfortable with their personnel replacing Field Replaceable Units (FRU), SpectraGuard Basic provides support during regular business hours and shipment of the FRU within 48 hours via standard shipping .  (Support for all locations is provided by Spectra U.S. and is in English language only.) 
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24 Hour Phone is an available support upgrade for companies in need of 24x7 access to support personnel.

 

SpectraGuard Next Business Day On Site

For organizations in need of a cost-effective solution, but not requiring immediate onsite assistance, SpectraGuard Next Business Day On Site provides support during regular business hours and onsite parts replacement the following business day.  
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24 Hour Phone is an available support upgrade for companies in need of 24x7 access to support personnel.

 

SpectraGuard Four Hour On Site

High-availability IT environments requiring uptime 24 hours a day, 7 days a week, 365 days a year will find SpectraGuard Four Hour On Site is the ideal support choice. SpectraGuard Four Hour On Site provides phone support and onsite service around the clock. Once a part replacement is deemed necessary a representative will arrive with part in hand within 4 hours, ensuring quick and efficient resolution. 
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Comparison of Support Options for BlackPearl Platforms

Click here to see a chart comparing Support options on your BlackPearl Platforms.

 

Note:  Not all Support Offerings are available in all areas.