Use the links below to learn more about the services that are offered through Spectra's Support and Professional Services organizations, or to find out more about our service levels.
For over 30 years, Spectra's Professional Services team has been helping our customers get the most out of their storage investment. From needs assessment to system architecture and implementation, Professional Services brings knowledge and professionalism to every phase of a project.
Whether you're relocating a product across your campus or across the globe, it's important to have the right materials and know-how to ensure the project's success. Learn how moving a product can impact your warranty and service availability, and how Spectra Logic can help.
Spectra's Certified Media Lifetime Guarantee warrants your Spectra tapes to be free from defects in materials and workmanship for the life of the media. See this section for full warranty details.
Storage Crisis Lifeline ensures that you can quickly recover from a natural disaster that has affected your Spectra Logic products.
Spectra's service offerings range from Next Business Day (for customer who can wait over weekends and holidays for assistance), up to Four Hour Onsite service that provides 24x7 coverage, 365 days a year, with a qualified field engineer available for dispatch if onsite service is required. Learn about all of our service offerings here.
Find information about warranty coverage for each of Spectra's products.
Looking for the fine print? You can find it here, in our Master Services Agreement.
Spectra's technical support organization is staffed 24x7. Open a support incident through the support portal or, for urgent issues, call us!
U.S. and Canada: 1.800.227.4637
Europe: 44 (0) 870.112.2185
Deutschland: 49 (0) 6028.9796.507
Mexico, Central/South America, Asia, New Zealand, Africa, Middle East: 1.303.449.0160
Contact information for all countries
Note: 24x7 telephone assistance requires an active 24x7 maintenance contract with Spectra Logic.