Use the links below to learn more about the services that are offered through Spectra's Support and Professional Services organizations, or to find out more about our service levels.

  • Professional Services

    For over 30 years, Spectra's Professional Services team has been helping our customers get the most out of their storage investment.  From needs assessment to system architecture and implementation, Professional Services brings knowledge and professionalism to every phase of a project.


  • Certified Media Lifetime Guarantee

    Spectra's Certified Media Lifetime Guarantee warrants your Spectra tapes to be free from defects in materials and workmanship for the life of the media. See this section for full warranty details.


  • Storage Crisis Lifeline

    Storage Crisis Lifeline ensures that you can quickly recover from a natural disaster that has affected your Spectra Logic products.


  • Support Offerings & Warranty Information

    Spectra's service offerings range from Next Business Day (for customer who can wait over weekends and holidays for assistance), up to Four Hour Onsite service that provides 24x7 coverage, 365 days a year, with a qualified field engineer available for dispatch if onsite service is required.  Learn about all of our service offerings here.