The following procedures and policies apply to Spectra Logic products that are under any level of service contract, including warranty.

  • See the table at the bottom of this page to determine whether Spectra Logic allows a specific product to be packaged and unpackaged by the customer.
  • Failure to follow these procedures may result in voiding the warranty or service contract and may require a recertification of the library, at the customer's expense.

Contact Spectra Logic Sales at insidesales@spectralogic.com for a quote.

 

Relocation Procedures & Policies

The following apply to all moves, whether they are performed by the customer or by Spectra Logic: 

  • Spectra Logic packaging must be used.  If the original packaging is no longer available and in usable condition, contact Spectra Logic to purchase the required materials.
  • If Spectra Logic is packaging and unpackaging the product, the customer must provide a minimum of five business days' notice to schedule appropriate field personnel.
  • The customer is responsible for arranging logistics and execution of the physical movement of the product from its current location to its future destination.
  • If the product is being moved more than 25 miles:
    • Spectra Logic cannot guarantee that the same service level will be available at the new location.
    • Spectra Logic may require up to 30 days to establish appropriate service at the new location.
    • Equipment relocated across country borders may require reestablishment of a service contract agreement. The customer will need to contact Spectra Logic to confirm availability of service and any associated costs.

 

Product-Specific Requirements

 

 Product 
 Who Can Package/Unpackage

 Verde

 Customer or Spectra

 T50e

 Customer or Spectra

 BlackPearl

 Spectra only

 T120

 Spectra only

 T200/380/680

 Spectra only

 T850

 Spectra only

 TFinity

 Spectra only