For organizations in need of a cost-effective solution, but not requiring immediate onsite assistance, SpectraGuard Next Business Day On Site provides support during regular business hours and onsite parts replacement the following business
24 Hour Phone is an available support upgrade for companies in need of 24x7 access to support personnel.
High-availability IT environments requiring uptime 24 hours a day, 7 days a week, 365 days a year will find SpectraGuard Four Hour On Site is the ideal support choice. SpectraGuard Four Hour On Site provides phone support and onsite service around the
clock. Once a part replacement is deemed necessary a representative will arrive with part in hand within 4 hours, ensuring quick and efficient resolution.
This support level was discontinued for new purchase as of July 2022.
Note: Not all Support Offerings are available in all areas.