SpectraGuard Technical Account Management is available as supplemental coverage only. This add-on service must be paired with a Next Business Day On Site w/ 24 Hour Phone or Four Hour On Site service contract.
1 In the United States, the Spectra observed public holidays are New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday following Thanksgiving, Christmas Day.
2 Parts shipping outside of EU countries, Norway, Switzerland and continental U'nited States may be subject to transit time and/or regulatory delays.
3 EU countries plus Norway and Switzerland cut off time to ship parts is 14:30 central European time. Outside of these regions parts may be sourced locally and delivered to Customer's site by local Spectra authorized field service representative.
Secure sites must have an on site service contract.
All service levels may not be available in all regions. Customer must be within a 50 mile radius of a Spectra approved partner service center for on site service level response times.
For further details on the terms and conditions of the provision of service please review the Master Services Agreement.