Spectra Logic recognizes customers have a vast range of business requirements; we pride ourselves on meeting those needs and ensuring our customers are receiving the support they expect and require. SpectraGuard provides users with a comprehensive array of support options tailored to fit their businesses demands. From simple phone support and parts replacement, to complex onsite requirements and focused service account management, we have a support offering to meet the needs of every customer.
For more information, visit:
Click here to see a chart comparing Support options for your tape libraries.
Click here to see a chart comparing Support options for your disk solutions.
Spectra's technical support organization is staffed 24x7. Open a support incident through the support portal or, for urgent issues, call us!
U.S. and Canada: 1.800.227.4637
Europe: 44 (0) 870.112.2185
Deutschland: 49 (0) 6028.9796.507
Mexico, Central/South America, Asia, New Zealand, Africa, Middle East: 1.303.449.0160
Contact information for all countries
Note: 24x7 telephone assistance requires an active 24x7 maintenance contract with Spectra Logic.